If you are trying to use the Plaid integration to send/receive funds on InvestNext. There are a few things that may prevent the integration from happening.
The most common reasons for Plaid not connecting to InvestNext are:
Typo when adding your username or password
The wrong financial institution was selected
The account you are using with your financial institution does not allow you to send/receive ACH. Ex. Some Trust accounts won't allow ACH to be sent or received, only allow Wire Transfers. Please check with your financial institution and let them know you are trying to link up Plaid to send/receive ACH and reference the Account you are trying to utilize.
You’ve changed your username with your financial institution. This sometimes results in an error if you’ve previously connected your financial account to your app via Plaid.
Your financial institution made an update to their system.
Here is more information to help troubleshoot these common reasons mentioned above.
OPTION 1: The wrong financial institution was selected. There are many financial institutions with similar names, and selecting the wrong institution will result in an error noting that your credentials are incorrect.
Go back a step and utilize our search tool to find all available institutions associated with your keyword(s).
When viewing the list of financial institutions, take note of any state codes (e.g. CA for California), logos, or any website URLs that help distinguish one institution from another.
We have multiple options for some institutions based on the account type you have (e.g. Personal banking vs Business banking), so make sure you’re selecting the correct one.
OPTION 2: Your financial institution made an update to their system. This can happen in the form of launching a new website, upgrading the online banking system, and more.
If you can recall, take note of any website URL changes for your financial institution’s account login pages (e.g. a change from www.bank.com/login to login.bank.com/sign-in) or any recent email notices about a system upgrade.
If necessary, reach out to your financial institution to confirm if they made a technical change.
If you know this “username or password incorrect” error only began occurring via Plaid once this change or update happened with your financial institution, then that may have something to do with it!
We’re likely already aware of and investigating this issue, but you can feel free to reach out and confirm.
OPTION 3: Please try to connect your account again, paying particular attention to the following:
Capitalization of letters. Usernames are case sensitive in our system, even if they are not in your bank's, and a mismatch could be interpreted as a "different" username. This is particularly common if you're on a mobile device which can auto-capitalize the first letter.
Extra spaces. Some mobile devices, in particular Samsung/Android devices, can add an extra space following the username upon autocomplete. Please check and delete any extra spaces before submitting.
NOTE: Use this link to go to PLAID's Help page for additional information if you received the message that the credentials you provided were incorrect:
https://support-my.plaid.com/hc/en-us/articles/9098740405911-The-credentials-you-provided-were-incorrect
IMPORTANT: If none of these work please consider an alternate funding source.